Structural Warranty Claims on New Homes

The ten-year promise on the brochure is a defined insurance-style product - claims succeed on its wording, not the kitchen-table version.

Every new Irish home comes with a phrase — “the ten-year guarantee” — and a set of documents almost nobody reads until something cracks. Structural warranty schemes (HomeBond and equivalents) are genuinely valuable, particularly when builders fail. But they are defined products with defined cover, deadlines and conditions — and claims are won by treating them exactly that way.

Mary Molloy Solicitors are solicitors, not engineers, architects or building surveyors. Nothing on this page is a technical assessment of any property or works. Defects claims stand or fall on independent expert evidence — a chartered engineer’s or building surveyor’s report — obtained early. Scheme rules, grant rates and legislation in this area change frequently; confirm the current position before making any decision.

What the Cover Actually Is

Scheme documents typically structure cover in layers: extended cover for major structural defects (the headline period), shorter windows for defined categories such as water penetration, and — the persistent misunderstanding — little or nothing for general finishes and snags, which belong to the snagging process and the building agreement instead. Excesses, limits, conditions and exclusions complete the product. The claim-defining question is never “is the house defective?” but “is this defect within this wording, within this window?”

Running a Claim Properly

When the Warranty Becomes Central

Two situations promote the warranty from useful to essential: builder insolvency, which cover generally survives (the insolvency recovery map), and serious structural defects emerging years after completion, when the warranty’s extended structural window may outlast comfortable contract claims. In both, the scheme’s paperwork discipline — notification, evidence, category — is the whole game, and determinations that go wrong have review routes worth using before surrender. The wider claims picture: building defects claims.

A Defect the Warranty Should Cover?

Bring the scheme documents and the photos. We will match defect to cover, mind the deadlines, and map the parallel claims.

Call 01 5827148

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About the Author

Richard O’Shea, Solicitor practises with Mary Molloy Solicitors (established 1981), advising homeowners, self-builders, subcontractors and SME contractors across Ireland on building disputes, defects claims and payment recovery. Richard holds a Diploma in Mediation from the Law Society of Ireland — central to construction work, where conciliation and mediation resolve many disputes without a courtroom. Contact Richard on 01 5827148 or richardoshea@marymolloysolicitors.com.

This article is for general information only and does not constitute legal advice. Every farm and family situation is different, and you should obtain advice on your own circumstances before acting. In contentious business, a solicitor may not calculate fees or other charges as a percentage or proportion of any award or settlement.

Warranty Claims - FAQs

Whatever its documents say - which is the whole discipline of warranty claims. Schemes typically provide defined cover for major structural defects for an extended period, shorter windows for other categories (water penetration, for instance), with excesses, financial limits, conditions and exclusions. The gap between “the house has a ten-year guarantee” as understood at the kitchen table and the actual policy wording is where claims are won and lost.